Policies, Terms and Conditions

Policies, Terms and Conditions (as agreed at purchase):

At Boutique Bums we want your cloth nappying experience to be a great one, your satisfaction is our main concern, so please contact Sarah or Lisa at any time with your questions and concerns. All prices listed are in Australian Dollars and are subject to change without notice.

Please note, we can not guarantee that all products shown are available at all times. If an ordered product is found to be unavailable or out of stock you will be offered exchange or refund.

Items can not be held without any order placement. We offer a range of payment options –PayPal, ApplePay, GPay, bank card and Afterpay.

30 DAY RETURNS:
Returns are happily accepted within 30 days of purchase – if the item is unworn and unwashed.

Shipping charges are not included and arrangements for replacement or refund will be discussed once a staff member has inspected the returned product to make sure it is in as new re-saleable condition. If items are not returned in re-saleable condition they will not be processed for refund or exchange. Carefully inspect the product being returned before shipping as any item received with offensive smells, stains, tears, dirt/pet hair, signs of use etc, will be refused by Boutique Bums. In this event, the customer will be liable to pay for return shipping.

Due to the nature of our products we can not refund or replace used, secondhand or washed items. We do not refund or replace for change of mind on washed or worn items or for items damaged by delivery service or customer

Warranty Returns:

Warranty returns must be posted at the cost of the sender and arrangements will be discussed once the faulty item has been received and inspected. When returning or exchanging a faulty item, Boutique Bums will refund postage costs upon presentation of shipping receipt, this may be used as store credit or partial refund on original order. Postage costs will only be refunded where manufacturing faults or defects are found and at our discretion and in accordance with the manufacturers policies. Take care to look after your purchase, follow the included care instructions and do not use undue force on elastics and poly resin closure snaps, to do so will risk you damaging the nappy and is considered incorrect use.

We are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person to Boutique Bums, in accordance with the process detailed below.

Items must be returned in a clean hygienic condition. We will not accept soiled or dirty items for repair. Boutique Bums will assess the condition and age of returned goods prior to providing a repair, exchange or refund and this may require consultation with the manufacturer. This may result in a request for repair, exchange or refund being refused or delayed if care instructions have not been followed.

If your order contained any promotional discounts, your refund will be calculated to accommodate this. The value of the promotional discounts received may be deducted from your total refund amount (for example, if the revised order total does not qualify for free shipping). Refund, return and exchange requests will be processed as quickly as possible but allow up to 21 days, with further delays possible during busy periods such as school holidays, promotions or sales.

Boutique Bums Handmade 180 day product warranty: Boutique Bums Handmade branded products come with a 180 Day Warranty on workmanship. This warranty applies to original purchaser only and incorrect use or failure to follow product care instructions will void warranty. This warranty does not apply to:  wear and tear, ie. staining, smells, gradual slackening of elastics/cotton Lycra over time, leaking or wicking except as a result of manufacturing fault or defect, incorrect use or failure to abide by care instructions (included in each order). It is important to use gentle detergents which do not contain bleaching agents, whiteners or cellulase (often listed as just ‘enzymes’ on detergent packaging) with wool. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we may choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

 

Return by post:

Please contact us with your order number and details of the faulty product to discuss repair, exchange or replacement arrangements. Return items to

Boutique Bums

5 Nychum Pass

Ellenbrook, WA 6069

Ensure your return parcel is shipped in appropriate secure packaging and both sender’s and Boutique Bums addresses are clearly displayed on the outside of the parcel. We encourage sending via tracked or registered post for piece of mind. To speed up handling time you may include:

Proof of purchase
Your name, address and phone number
Details of item(s) being returned
Reason for return of item(s)
Your bank details or Paypal address if requesting refund.

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Boutique Bums reserves the right to accept or refuse sale to any particular customer, and we reserve the right to withdraw products from sale via this website at any time.

All pictures and photos on this website are shown as a guide only, colours may vary depending on your computer, monitor, screen or browser settings. There may be differences in placement of prints on individual items and variation in fabric and resin snap colour from one production run to the next.

All content on this site is copyright © Boutique Bums all rights reserved.

Boutique Bums operating hours are:
Monday to Friday 9.30am to 3pm excluding public holidays.